PUREGOLD DEPARO Branch
November 29, 2020
I purchased Puregold Voucher worth 3000 from Storm Flex, wherein I received a code that I can use during payment. I decided to forward the code to my sister so that she can use it. I checked in the participating stores, and PUREGOLD DEPARO is included in the list.
To be sure, I instructed my sister to go to Customer Service to be sure. The person there told her to just show the code to the cashier.
During payment, they refused to accept the code. Numerous staff checked her phone to see the code, but they still declined the usage. They are looking for the email on how the Voucher was generated, they also mentioned that it should not be from messenger. All of which are not mentioned during my purchase of the voucher.
Me and my office mates have been using Puregold Vouchers, but only DEPARO branch declined accepting the code. It was a total waste of time.
Today, I used the voucher here in TUKTUKAN Branch and my transaction was very smooth compared to what my sister experienced in DEPARO Branch.
Please educate your staff on all promos and redemptions. What if the person has no extra money and only relies to the voucher?