unpaid claim - Consumer Complaint for Zsic Life Limited

I made a claim last year 2019 August to be paid my policy to date I have not been paid.The Chingola office keeps saying I deal with Ndola Head office. Ndola Head office always tells me that payments would be made at the month-end.Then when we get to a monthend am told to wait for next monthend for the past six month ends it has been the same story over and over