Dear Greg Smuts (owner of Vodacom 4U Vangate)
On the 13th December 2020 I purchased a P40 Lite from the Vodacom 4U store in Vangate mall.
We were advised by the consultant employed within the store that we could access the Google apps on the device (through the App Gallery). Upon returning home and trying to set up the handset (and after thorough research) we discovered that the above was not possible. We were promised Google apps and not shortcuts!!! The device is not supported by Google at all! We were also not advised to read the documentation and only asked to place initials wherever an asterisk was marked. I can't believe that the entire signing of documentation process took all but a minute before your employee had the paperwork back in her hands. This entire process was dealt with so unprofessionally!!
We approached you to request to return the device and receive a full refund as it was purchased under incorrect information provided by your employee. You indicated that this was not possible despite that fact that in terms of the Consumer Protection Act 68 of 2008 we have the right to return the device within five (5) business days after the agreement was concluded. When we spoke telephonically, the phone was a couple of hours old. It's now just over 24 hours old and I still have no use for it.
I would like to inform you that if you do not allow me to exercise my right in terms of the CPA I will have to take matters further.
I do not have your email address and hopefully this will reach you. I hope we can resolve this matter accordingly.
Nicole