Phone stolen. Consultant did not activate the insurance premium and claim to replace phone is reject - Consumer Complaint for Vodacom - Head Office

Consultant's name is Lee Linel and his manager was Micah at the Cresta shop that has since closed down. Lee works at Westgate. He has asked the insurance if I can backpay the year's premiums. He says I must follow up? I signed the contract indicating that I was taking out insurance on the device. On my invoice, I assumed that the insurance cover was the insurance debit for the device. Vodacom was negligent and has breached the contract. My elderly mother has been without a phone for over a week and no one is prepared to help me or to take responsibility.