I visited the Sancardia Pretoria branch around 11:00 today 24-Nov. I had purchased 3 Clicks B-Complex (60 tablets) and paid for 2 (Promotion buy 3 pay for 2).
I noticed I had kidney pain since taking them. I stopped and after 3 days the pain was gone.
I greeted 2 staff and asked for the manager, one of them was the manager. I explained above to the manager.
He told me that they do not refund items under promotion. I said that it was fine and asked him for his name softly and politely. He refused.
I proposed that he take back the 2 items and refund me for 1 only as I no longer could ingest these tablets because of the side effects.
He got very rude and in front of the staff member told me I could report him, I did not require to have his name.
I felt very bad and rushed out of the store. Despite living closer to Dis-Chem, my first choice has always been Clicks even during Covid19. I no longer feel that way after a poor customer experience.