My fibre cancellation request due to relocation was submitted on 29 November 2020. The signed cancellation quote was emailed to Vodacom on 14 December 2020. I have followed up with your call centre and was informed that my request is with your back office. Why doe it take so long for a cancellation request to be processed. This is totally unacceptable as because of your delay I am being billed yet I have not used the Fibre since my cancellation request was submitted. What more must I do as a customer to have someone at your office process my cancellation request?
Very disappointed with your services.
Kindly get someone to attend to my cancellation request ASAP as I refuse to be billed for services that I have not made use of.