No assistance - Consumer Complaint for Finbond Mutual Bank - Head Office

I went to Finbond in East London about the issue of fraud I reported early last year. The lady who responded to me at Finbond in Buffalo centre at East London was rude. She just said I was not supposed to enter because they are closed. I went out without being assisted. At the time I went there it was 11:20 when it's written they close at 11:30. The date was 30/12/2017