No busses until 16h15 - Consumer Complaint for Translux - Head Office

At the present moment I am very unhappy with your service I'm booked on a bus to Bloemfontein and was told the next bus is at 16h15 thats really unexeptable even last Sunday when I came I was booked for 04h45 and I changed my booking by paying an extra R10 the bus was supposed to be in Bloemfontein 02h20 and almost came at 03h00 so why did I pay this extra R10 this is really unfair to us as customers