Bad service - Consumer Complaint for Dischem Bedford Centre

Yesterday went to dischem at vaal mall to collect my medication. I waited more 15 minutes at collection counter, there was no one to assis. I my self ask one the staff at the dispenser to assist, he just said Mam wait I continue until I join a dispenser quoue.this where I was finally assisted. Am very disappointed with their service attitude. Dispenser Manager contacted me this morning but still she did not own up to the poor service she accused the heaoffice that contacted me to inform me that I needed collect my medication that they were not suppose to say I must collect at the same day, normal a customer comes the next to collect her\him.