August 2020 i bought iron at Clicks, which it has problem allready, i took it back on February the 6th with a proof of puchase, the consultant who assit me at Adderly Street was very helpfull he ask the Clicks card and i give him. Now on the 26th of March same iron got a same problem i took it back, both stores that i nomarlly went to did not have the brand, they check Picbel Parkade Clicks they have it and they told them im coming. At the store i give them slips from the day i bougth the iron and the exchange slip, the coloured guy who assist me told i wont be able to get it because the clicks card number are different. After a long time he was busy on the phone i ask him, how long are you going to take? hes answer was you must wait. For me it was like even if he took a day im the one who need assistance, i left the iron, i give him my number to call me when hes done he didnt do that.
I feel so humilated, yes... im black but im not cheap i will never steal, its my money, Lastly on your exchange rule tell us not to use diffent cards and to bring ID as those were documets he ask me, and about iron you may have it for good im tired of taking the same thing back at Clicks.
Thank you