Pep in Gugulethu mall always offline on peak days and hours - Consumer Complaint for PEP STORES

Everytime pep store and pep cell in Gugulethu mall they always off line during busy days. I over heard a staff member telling another one to announce that they are offline because the store is full and they are tired. It's a pity I forgot her name. I went to pep in Nyanga junction and they also do the same but Pep cell in Nyanga junction remains online all the time. They should stop this behavior because the company will loose business. I always use Pep for paxi and money transfers but I am about to stop now.