So on March 2020 I received an email with my monthly invoice. Surprisingly there was a huge amount of money added and a new device on that invoice. I called vodacom and I was told that I upgraded at a certain store which I never did and know nothing about so the consultantconfirmedthatitisindeed fraud. I was told to send an affidavit with my statement and a copy of my ID to the frauds department. I did that and month end the bill was normal but vodacom never came back to me or sent an email to at least inform me what happened because i believe it was an inside job from that store. and now again in May I get another invoice with an added device and amount but this time an upgrade was done on my other number as I have 2 numbers with vodacom. I called vodacom again and it was confirmed that i went to that same store and upgraded my contract which i know nothing of and is not true. The second upgrade also took place at the same store and with the same phone. How can the same type of fraud happen at the same store to the same client 2 months apart?. Clearly no investigation was done on my first fraud report because if it was then it wouldn't have happened again as the culprit would have been found.