Bad customer service - Consumer Complaint for Bradlows - Head Office

Morning my name is noluvuyo gxakuma id no 9108020114080 I have a problem with my hicense led tv which am still paying for it, it went blank and I had to take it back to furniture shop it's been a month now no feedback no nothing no one is phoning to tell me how long will it take to be fixed yesterday I phoned bradlows Khayelitsha mall they lady asked who was helping me when I wanted the TV I told her it's Joseph she said he's still busy with another customer he's gonna call me back and I told her everytime I phone he's always busy and he doesn't get back to me she shouted me saying I must phone back another time and I phoned they where dropping the phone because they can see my number and it's not the first time I phone wanting to know about my product and never got help am always told to wait for Joseph who always busy and never get back to me now can you tell me how am I supposed to know about my product when will it be fixed if I don't get help is this how you treat your customers when they already bought your products that am still paying for it and now am paying for something that doesn't exist