sianna bedroom suite - Consumer Complaint for Bradlows - Head Office

my bedroom suit was delivered last year November, I did advice the manager at jeppe joburg branch, she promised to exchange it, then the lockdown happened, I went back to the branch on the 8th sep 2020 to follow up, then she did deliver as promised but it was a display I told her im not happy about it had it looks worce than the 1st one, please advice what needs to happen, did call the complain dep, twanana helped to log a complain ref number 9000072897 on the 18th, the branch called me I advised them im not happy I need a new bedroom suit, I called again yesterday Lungile told me it was resolved and logged another query, can anyone help me.