Bad service - Consumer Complaint for Bradlows - Head Office

I bought a 3piece Roma bedroom suite at Standerton Bradlows, when it was delivered the doors were slightly hanging down and the headboard had a scratch.I reported it the very same day,and made a follow up for the bedroom to be uplifted for repair .The warehouse uplifted it and when they brought it back it was worse,the headboard had a huge open scratch on the leather and it was patched up with a glue and the side of the mirror cupboard was open in a way that you could see the silver nails from inside.You could see that it was hit against a heavy object but they turned a blind eye when I reported it the very same Day.Mr Bongani at the warehouse says the kids did that scratch and the Delivery people are rude and unprofessional they don't know what is customer service.Bongani from the warehouse phoned me that they will deliver the bedroom on the 11/11/20 but they came and uplifted the bedroom for the second time with no new bedroom.I include the guy at Bradlows in Standerton who made a sale Thane Nkumane he should have been honest with me from the beginning because he has brought a bad image for Bradlows and needs to be trained on how to deal with customers and making sale as a whole I have lost my trust in Bradlows Store.Thanks to the manager Bathabile Mahlangu for updating me and making follow ups.