I am a very disappointed customer. I took up the contract with Vodacom last year June and the insurance as well, I never skip any payments and I've been a loyal customer for years. On Sunday I lost my phone and I went to claim yesterday then I was told that my claim won't be approved due to the usage of the sim card that came together with the phone. To my surprise when the event occurred the sim card was together with the device, the only problem is that I was not using that sim card regularly with the device and when I sign up for the insurance it was online I was never told about the terms and conditions regarding the insurance, all I know is that I am paying the insurance for the device and even now the insurance is active. So now Vodacom wants me to continue paying for something that I don't have anymore but the insurance is active. I still have one more year to pay for this phone and yet you are telling me that my claim won't be approved. Its not my fault that your staff didn't do their job by not explaining the terms and conditions to me and why should a sim card be a problem knowing very well that my insurance is active. If you decides not to approve my claim I am not gonna pay for something that I lost. I have 3 contracts with you and all of them are due for an upgrade but you are not treating me well. I need someone to intervene in this matter and solve my issue because if I continue paying it means I will be paying for nothing . Your urgent response will be highly appreciated.