The first complaint by email letter was sent on thr 25th of November 2020 to Bradlows online customer service where bradlows queries are launched.
The second complaint by email on the 4th of February 2021 to Bradlows in west street Durban about the coffee table which was fetched for repair by JDG chain services at B711 umlazi on the 25th of October 2019 to be fixed.
I was at Bradlows in west street Durban on the 2nd of February 2021 for follow up of the coffee table query ,but I was told that the sales lady who knows about complaint was Day off .
On the 22nd of December 2020 I was at Bradlows in west street Durban. The sales lady took me for the first time to the manager and told her (manager ) about the matter but I did not hear their conversation because there was something puzzling me .
I gave the manager the draft email letter dated 25 November 2020,the same as the first complaint .She looked at it (Draft email letter ) and gave it to the sales lady. Then the sales lady said to me ,"The one who is in charge for queries is on leave ,he/she will be back in January 2021" , as it was December 22 2020. She photo copied the draft of the same email letter dated 25 November 2020 so that she (the sales lady) will hand it to the one who is in charge for queries when he/she is back from leave. She then return my draft email letter after she had photocopied it .
I have been waiting for the outcome up until I went to bradlows on the 2nd of February 2021 ,but the sales lady who knows about the complaint was day off.
I am bringing to your attention that I am now tired of verbal complaining and phoning because seemingly,no one wants me to call them and yet the query is still remaining unresolved ,therefore my decision is ,return my coffee table fixed/repaired where it is supposed to because I will not accept it if not so -bearing in mind that now has been a very long time without my coffee table ,from 2019 now it is 2021.
Yours faithfully
Mrs Nomthandazo Pamela Luthuli
(Unsatisfied customer )
My contact number is (0738779875)