I made a purchase of 2 Sansui smart tv 55inch on the 30 January 2021. I then received a message on the 8 February that my order will be delivered on the 10 February 2021 but that never happened.
I have tried several times to contact head office but the consultant gives the same response every time I call that "the matter has been escalated and there is nothing she can do unless the relevant people have responded"
What makes matters worse is that there hasn't been any communication from Bradlows to me to atleast explain the delay. I'm the one who keeps on calling with no help.
I need to know when am I getting my order and why is it taking long.