Clicks Order Tracking - Consumer Complaint for Clicks Store - Head Office

I am very disappointed with the service I've recently experienced from Clicks courier service. Clicks sent me an email on the 29th January 2021 stating that my packages were out for delivery, nothing was delivered. I thought maybe they will deliver on Sat, still nothing. When I followed "track my order" status - it was updated that they attempted delivery twice but I was not there, which is incorrect as I work from home. today, 1st February 2021 I called their Customer Service. The Consultant assured me that my order was out for delivery, still nothing, current status says incorrect address... how is this possible.