Incompetent Pharmacists - Consumer Complaint for Clicks Store - Head Office

Dear Clicks, this morning I went to Clicks Cascades to collect my repeat medication. Firstly I was served by the Nonhlanhla Dladla. When I was given my medication went to the car check ( luckily I had taken a copy of my script) I realised that the medication was not complete. I went back to the pharmacy and Nonhlanhla and another assistant who I don't remember her name told me that the missing medication was not loaded on my card and I had to go back to Hayfields where I had originally loaded my script. I patiently went to Hayfields to check what is happening with my script and was helped by Avashnee who was firstly very unfriendly with no customer service. Avashnee told me that the medication that was missing needed to be paid for of which I didn't understand because in the last script the medical aid paid for everything and I just had a levie, I was slightly very irritated by that. I had another script for schedule 6 medication that had to be processed by the Responsible Pharmacist who was in duty that day, unfortunately I don't remember his name (Male). I patiently waited for him to process my script and call me to be served. When he eventually helped me, he let me know rudely again that they do not have stock of the medication. He handed me my medication that was issued by Avashnee,he did not put it in a cage to remind me that I needed to pay so I walked out of the shop with my package. When I was about 50 m from the shop Avashnee came to me and shouted at me why didn't I pay for the parcel. I decided to not cause and scene and kindly told her that I was handed the parcel and assumed everything was taken care of. I walked back to the shop and paid for my parcel. The Responsible Pharmacist or even the Assistant did not even apologize for not putting the medication in the cahe as per your procedure, when medication needs to be paid for. I wasted so much of my time just doing something that should have been so simple. I decided to load my script at clicks because I knew it would be convenient. I think you need to train your staff on customer service because they are not doing us a favor by coming to work, we are paying for this service.