Broken kettle - Consumer Complaint for Clicks Store - Head Office

Morning my name is Nyami,i bought a kettle in September 2019 and this year in May 2020 the kettle's plug burned and we had to cut it as it was stucked so we can take to the shop now the lady on Saturday in the said they cannot take back as the plug is broken.What did we supposed to do as it was stucked and our are working perfectly fine as we thought it was the plugs that are faulty,pleas advise as what to do coz we are sitting without a kettle and its not even a year.Thanx!!!