I am currently working and staying in Aliwal North.I bought a pair girls boots from Aliwal North branch and send the boots at home in Tsolo where my kid stays, the boot did not fit her. I asked my sister to return these at your Tsolo branch but she was told they cannot help her as she does not have proof of purchase. I unfortunately cannot find my till slip.
The boot is still in sellable condition with a price tag on.
Please kindly assist.
Looking forward to hear from you
Thank you
Refused an exchange - Consumer Complaint for PEP STORES
RECIPIENT
PEP STORESReply by Ronel Bechan on 3 May, 2021
Comment I had a similar experience. Pep signet terrace lenasia has the most rude staff working there.The cashiers were discussing the situation with other customers and laughing. Apparently on the receipt it states that you cannot even exchange for a bigger size without the original receipt. Called customer service who said they can exchange with area managers approval. He was just as rude and just refused. The regional manager was polite and explained but they stuck to the decision. Will definitely not be shopping at any pep store and will encourage my friends and family not to aswell.
COMPLAINT #14240 - Refund / Exchange Issues