Bad Service - Consumer Complaint for PEP STORES

I was at PEP in Hatfield today 21 January. Boikanyo was serving. She needs proper customer care training. In fact maybe I'd say the entire staff because as we were looking for stuff on the shelves one lady squeezed herself between us never asked to be excused no greeting nothing. In this COVID infested climate these days. Boikanyo served a lady ahead of us and this lady asked for her drinking glasses to be wrapped she said they don't wrap. I have bought at PEP Gezina. You would swear these are 2 different shops. No greeting from Boikanyo. I handed her money to pay she dropped my changed on the counter. I asked her why she isn't handing me back my change in my hands. She shouted next! For the next customer paying no attention to me! I'm appalled.