I bought a TV from Makro Germiston
When I started it at home I find out that the Tv has accounts for Netflix and accounts for Dstv that means the tv was sold to different customers before Makro staff sold it to me.
I confronted them and they apologized and I accepted their apology and they gave me 5000 rand discount as compensation.
Makro manager organize the delivery of the new tv and the collection of the old tv.
The delivery people told us that the TV is coming straight from the factory it means no body checked it before delivery...
We installed the new Tv and when we started it the tv screen was cracked all over...
I went again and spoke to another manager and I told them I want the refund including the 5000 compensation because I had to pay for transport and installation twice and for my time and going like 7 times to Makro to sort out the problem...
They refused and said they will refund only the 34999 rand that I paid so I agreed because I was so annoyed with their unprofessional service.
Yesterday they came to collect the Tv and today I went to ask for the refund and the same staff that sold me the first TV and lied about the history of the purchase of tv told me we not going to give the refund because the first Tv didn’t have the legs of the tv in the box!!!!
I told him the tv was installed directly in the wall and I never used the legs and whatever was in the box stayed in the box means the people that bought the TV before me never returned it and I why must I keep the legs if I return the tv I have no use of it.....
He refused again to give me the refund and I had to go back home with nothing
I really need that the management attend to this complaint and refund me for all the money and time if not am gonna take legal action against the staff and Makro
Regards
Nozha
0649067060