Refusal to wrap the gift I bought - Consumer Complaint for Clicks Store - Head Office

Today the 22nd December I bought a slow cooker from Clicks at BT Ngebs mall. This is going to be a bridal present for my sister. I requested that it be wrapped but to my surprise I was told the service is not available. I requested a manager and a lady by the name of Asiphe Mateyise came who said she is an assistant manager. She told me with an attitude that they were not given those instructions by the head office. This is new to me I must say. In all the gifts I have bought at Clicks during this time ( Christmas) if you request that they be wrapped you are given the service.