My parcel is being travelled around places and not going to its destination - Consumer Complaint for LBC - Head Office

So, I've got these super important documents that is supposed to be shipped from Tuguegarao to Tabuk City, Kalinga...it's super important because we can't do our business without those policies...days had already passed and i checked the status in a Lbc branch but they said it was in Pampanga and was in Manila previously...why would my package be there when that isn't even part of the route from Tuguegarao to Tabuk kalinga?..why is my package being travelled around? i wouldn't even be surprised if it will go to Tarlac next...Pretty disappointed and upset because this is the only time I've experienced this service especially when the papers being shipped are very important