Vodacom is robbing us! - Consumer Complaint for Vodacom - Head Office

I noticed that my monthly bill had gone up. when I called to inquire I was told that I upgraded my package in December, which I never did by the way! So I requested a precancellation quote and settled the amounts in May. Month end May my debit order still went through even though I had requested cancellation. I was told that it would be escalated and I’d get my refund. I called again today, 11 June, and it’s still not cancelled instead I’m going to have to pay for June too! That is nonsense. I have settled my contracts and I have sent proof of payment numerous times. I will call my bank to block any payments to vodacom and you will lose me as a customer if this is not sorted out. I want my money back.