One Year to cancel a contract??? - Consumer Complaint for Vodacom - Head Office



SENDER
Jane Noble
After almost a YEAR of phoning, e-mailing, going into your Vodacom shops and asking your “Customer Care” agents (at least 5 times!!!) I have probably used a full tank of petrol, because I was told to go to Gateway, and I live in Pinetown – then when I get there I’m told “Oh no, you don’t have to come here”. I have called 082 111 many times, and spent literally hours on the phone, trying to sort this out. I am still waiting for this contract to be cancelled and for my refund for the deductions made from my account for the contact number 076 411 9959. This tablet is broken, so it’s not as if I have been able to use any of these months of data you have charged me for. Only on my most recent desperate call to a one of your shops, was I informed that you say that I should have sent this e-mail to this address, and that because of this, I will not be receiving any refund.

WHY HAS IT TAKEN A YEAR FOR ANYBODY TO TELL ME THIS??? WHY WAS THIS REQUEST IGNORED BY THE ABOVE DEPARTMENTS. WHY DOES NOT ONE MEMBER OF YOUR STAFF IN ANY OF THE ABOVE SERVICE CENTRES CARE ENOUGH TO EVEN TRY AND HELP ME??? NOBODY CARES, NOBODY TAKES RESPONSIBILITY, NOBODY DOES ANYTHING TO RESOLVE THIS!!! EVERY PERSON I SPEAK TO WANTS ME TO COME INTO THE SHOP, AND WHEN I GO IN, WANTS AN E-MAIL. ROUND AND ROUND AND ROUND I HAVE BEEN SHUNTED. IS THIS DELIBERATE? IS THIS HOW YOU PREVENT PEOPLE FROM CANCELLING CONTRACTS? WHEN I GO INTO THE SHOPS, THERE ARE NUMEROUS SALES AGENTS LOLLING AROUND WAITING FOR “WALK-IN” CUSTOMERS, AND ONLY TWO CUSTOMER CARE AGENTS, WHO I HAVE TO WAIT AT LEAST HALF AN HOUR FOR. I AM TOLD THAT ITS BECAUSE THE NEW CUSTOMERS ARE MUCH MORE IMPORTANT. THIS DEPICTS QUITE CLEARLY THE VODACOM ATTITUDE TO CUSTOMER CARE.

I REPORTED THIS FRAUDULENT UPGRADE TO YOUR FRAUD DEPERTMENT, BACKED UP BY AN AFFADAVID DONE AT THE POLICE STATION. I am told that the upgrade has been cancelled. Where is my refund for that?

I cannot believe how shockingly bad your service has been. I have been a Vodacom customer since the beginning, and I believe I deserve better treatment than this!!!!

I’m giving you a week to respond to this, and if I do not get satisfaction now, I am going to broadcast my experience and opinion of Vodacom over every network I have at my disposal.

Up until now, I have been polite about this, but now I am bloody furious! Get back to me.

Jane Noble

Comment
COMPLAINT #1512 - Contract Issues
Required to inform you about complaint approval (or reject).
We will not publish your email.