Good Evening
I would hereby like to inform you about my PATHETIC experience with City to City the past 3 weeks. I traveled with my kids from Cape Town and it was a nervewrecking ride as the driver was reckless... When myself and the other passengers asked him to slow down, he made us quiet. When we arrived in Port Elizabeth at the Sasol petrol station in Commercial Rd they announced a 10 minute break, which ended up being 30 minutes. That happened on 28 November 2018.
On 1 December i phoned the Greenacres branch non stop, with NO ANSWER with the number i got from your website. When i arrived there i asked the gentleman who assisted me, why there was no answer and he advised that it was management's number whom is not in over weekends. WHAT IF IT WAS A CASE OF EMERGENCY!!!
I then booked another 2 tickets to George from PE on 1 December 2018. Same thing happened... Bus was delayed by just over 30 minutes at Greenacres... We then spent another 30 minutes at Sasol Commercial Rd and another 20 minutes at Uitenhage pick up point... Arrival time in George was delayed by more than an hour which was an inconvenient for the people who had to pick us up from the bush station and I ended up having to phone and pay for a cab.
On Sunday, 9 December i booked my return to PE for Monday, 10 December. Bus should've arrived at 12:30 the afternoon and came there at 14:00. I cannot complain about the ride, BUT once again... We stopped at Sasol Commercial Rd to fill up before my drop off point at Greenacres. They announced a 15 minute break which ended up to be an hour!!!!! WHY???? CAUSE THE PETROL CARD WAS DECLINED!!!! I had my transport waiting for me at Greenacres and had to ask them to pick us up at Sasol. The driver's assistant had an attitude when i asked him what the delay was and told me to complain in writing.
I will most definitely spread my experience on social media as well as HelloPeter and the media if I have to cause this is unacceptable.
Feel free to check all my trips.