Hi There ,
Upon looking at both my accounts
The one account (15873661 ) is in credit of R432.98, this money needs to be transferred to the other account I have with you guys ( 17178043 )
The call I got today stating I didn’t make payment is incorrect ,you guys allocated it incorrectly
The statement you sent me doesn’t match what I have
Please rectify this issue , and remove the extra charges for calling me coz it’s you guys that messed up
no payment has been made this month as i await for this issue to be fixed and extra charges removed
please note i have contacted teh ombudsman and thier advice is , the first step is to log a formal complaint , hence
i have been trying to resolve this issue from the 16/10/2020