Rider noted we were unavailable - Consumer Complaint for J&T Express Philippines

Rider's name is Zharnarllieff Paclib 09555670208. This rider is a regular to our area and has delivered to us more than 5 times. We never, as in never missed a parcel because we're the ones who reach out to him and call him to notify us when he arrives para fast transaction palagi. I am somehow relieved if Shopee notifies na sya yung rider namin until this incident happened. Out for delivery na yung parcel as per Shopee and I texted the rider multiple times to remind him what to do. The usual. We cleared our schedule para andito kami sa bahay when the parcel arrives. Pero he didnt show up. The day after, nag deliver na sya but he's like attempting na mamiss talaga namin yung parcel kasi he texted me only once and nabasa ko yung message 10 mins ago na. Buti nalang he's still at our gate. Nakatambay lang sya dun for 10 mins? Hmm. Pero upon receiving, reported na pala kami based sa sticker ng parcel na unavailable daw kami the first time he attempted to deliver.