I have had a similar complaint with Vodacom in that I went for an upgrade for an iPhone 12. I went to the Bluff store 3 different times and was given a the same price on ALL 3 occasions I was in the store with my mom and my daughter. On the day I was meant to get the device, I was told “we can give you the device, however its going to be R750 per month and not we quoted you.”
I have sent complaint emails to the Vodacom Bluff store and Vodacom customer care with the pictures of where I wrote down how much I will be charged every month for a device and airtime. To date, I have yet to hear or sniff a response from them. I’m actually in the process of talking to Ms Knowler to see what my options are because they are the ones who sold me a dream. Also their communication with customers is absolutely terrible.
I dealt with Vodacom on the Bluff