Disgracefully Rude consultant - Consumer Complaint for Vodacom - Head Office

I went to the old fort Road Vodacare in Durban to log in a phone that I received from Vodacom insurance 4 days ago and I asked the consultant to log an out of box failure request as the phone is faulty. She looked at the phone and said it has scratches on it therefore she will not log the phone in. I told her that the phone is under warranty and I want to book it in. She said she will not book it in and proceeded to shout at me and humiliate me in front of the customers. I was so angry as a customer should never be humiliated like that. I am a senior manager for the First Rand group and the service that I got from Vodacom was disgusting. The consultants name is Witness Mciteka and she should not be dealing with customers. Eventually another consultant named Melvin assisted me and booked my phone in. I have 5 contracts with vodacom and after this, I rather move back to cell c. What a disgrace. I am logging a complaint on hello Peter. My name is Patrick Hodnett and my number is 0723760060.