Immediate Return to Sender - Consumer Complaint for J&T Express Philippines

Good day. I just want to complain your company riders in Talibon,Bohol. As a customer, it is my first time to encounter a rider/service that suggests to return to sender immediately. As if they do not want to deliver the parcel in no time. Also, the assigned rider did not call me for notification only a text message which is unusual since ever since they give a call. As much as I want to keep calm but the parcels were really important and should be used next week,supposedly. I am so disappointed.