on the 17th May i checked my upgrade date, online checking process stated to contact the customer care service, i called and the details of my contract was not available, the admin told me she will escalate it and i got a ref no. 1-34998036078934
SMS stated within 24hrs i will get feedback, no feedback.
I called today 21st May and the admin stated the query was not assigned yet, this frustrated me...i was put through to the Upgrades department and magically my contract details was on the system...
My issue i have my contract was changed from 24 - 36 months...i asked the admin to send me proof of accepting the quote...as this was only a quote done.
Although this was done online I can not recall changing it.
can you please assist with 2 issues.
1. What changed from the 17th till the 21st, If my request was not attended to (see ref no), how did the info return ?
2. proof of my accepting the quote of 36 months