Good Day
during end March 2020 we called Customer resolution on 0800 119933 spoke to Lebo with reference number 9000098885 asking for a payment holiday due to lock down. we were not aware that it was not granted and as per Lebo she advised that if the account was debited we could do a reversal. From July 2020 payment of the account went of as normal, then come November you people just take it upon yourselves to just debit two of the three accounts and again we had no knowledge of it. I was blacklisted for an error on your side. i need feedback asap failing which i am going to the ombudsman.