We experienced an unacceptable service delivery resulting in the claim for insured cellphone/s onlyto be declined, we patiently waited upon each instruction from the Vodacom store to submit our claim, which was approached with very little effort and support, upon their submission to the insurance company, we were then told that our claim had been declined due to late submission????? This held no fault of our own, as we had no feedback from the store regarding insurance terms, or their process in our submission, we approached them on numerous occasions, which met with delays due to staff being unavailable etc. We have now approached the Ombudsman for further assistance, as we have been paying insurance for almost 10 years, through various contracts, and this is the first time that we have ever claimed, due to theft, we have not been given the opportunity for sim swops in order to operate banking and normal business communication, which has resulted in numerous problems which could have been avoided. Our initial claim took place on the 13th August, the day after the theft. We have done everything according to instruction, and would appreciate some assistance regarding this unpleasant and costly experience please.
Temporary contact number: 0764373295
ACCOUNT HOLDER: PETER EERDEKENS (0823848406 /0823295374
EMAIL: peteree***@gmail.com
Passport: EJ383827