Insurance Claim & Over Billing.
Unable to find a means to communicate regarding customer services, staff appear to lack training, knowledge and ability to offer after sales service.
Furthermore, the Vodacom stores are only able to supply contact numbers in order to achieve the information required, which is even more difficult to determine the difference between the automated service and the online person, as both seem to repeat the same sentence without actually being able to identify with a what is being requested, or offer any form of solution?!?
The delay tactic of: please send an email to......., then falls into a bottomless pit of non existance, only to start the process again.
It seems that perhaps the only way to find a person to take responsibility is with legal action?
I cannot understand why the Vodacom stores are unable to assist with after sales service on an effective basis, they seem to have all the answers when a sale is in process!
Kindly supply a direct contact so that I can forward all my relevant information regarding these issues