0727516109 - Consumer Complaint for PEP STORES

Bought a phone in Nov last year phone started acting up took it in Feb of this year...we went several times to go and check and not when the phone did come they told us the technician can't fix the phone and they can't give us a new one cause we have to fix it ouself I think that's unfair seeing that the phone is still brand new...so please tell me what must we do now...waiting on ur respons