Good-day
Since March i have been calling bradlows they dont ever answer their numbers until i went to Pietermaritzburg branch and they confirmed to me they never pick up the phones i must just send an email to them.
I sent the email and i have been in communication with Aldridge Jennie (Customer Resolution Ref : Centre #2677017) and They said I must forward this email to the finance department. but finance department is not responding or acknowledging the receipt of emails. it has been over 2 weeks since i have sent the email to them, no one has called me.
Please see below my issue that i have been trying to get assistant on for months now.
My name is Phakamile Ndlovu (Phetha Maiden name) with ID number 8803101008083
I did an ONLINE order last year. My intention was to do a layby but when I went to a branch they couldn't find that layby, they said it might have been an order . They said I must call head office because I did it online. I have been trying to get hold of head office but they never answer the phone.
I request my money to be refunded to my account. I made a payment of R3000 on the 14th December 2019. Using the reference number I was given 800003926. From Capitec savings account number 1218135482.
I Have attached the below documents on every email i have sent them as below.
1. Purchase Order in PDF
2. Purchase Order in HTML
3.Account Statement
4.Payment Notification
5.Couches i wanted to layby