I do have a data contract with Vodacom nr 0662289707 and want to upgrade the contract to something better.
According to the upgrades department I am due for Upgrade 27662289707 on the 2021-03-6 but when I try to upgrade they told me I do not have the correct portfolio. Not the upgrades deprtment or customer care can tell me what that means or how to change my portfolio. They all tell me that they will call back tomorrow but tomorrow never comes.
Below the last of several mails received from customer care with no response since then.
custom***@vodacom.co.za
Mar 28, 2021, 2:04 PM
to me
Good day Piet
As discussed today on 081 365 8625, I advised that Upgrade Department is unable to Upgrade your account due to your current portfolio.
I have also forwarded an email to my team leader to send through to Upgrades Department for further assistance.
Regards,
Noluvuyo Mgwangqa
Customer Care
eService Team