Changes to my application without my consent - Consumer Complaint for Vodacom - Head Office



SENDER
prathana ramphal
I applied three- four days ago for an online contract. I wanted the Xiomi 9 pro. I get an email saying it was approved. To day when I called to find out the procedure, they say its approved with conditions. They selected what phone I should get rather than the one I applied for. How can your call centre or who ever decide what suits me? I applied for a contract that I can afford, I would not have applied if I could not afford it. Moreover, your call centre agent is rude, and inarticulate. She was extremely morbid when I asked to cancel my application. This is absolutely appalling and disrespectful. You have no right to decide for a customer, instead of approving, they could have sent an email stating the conditions. Customers shouldn't be running after you for feedback either. Pathetic really.
Comment
COMPLAINT #10490 - Contract Issues
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