I am writing to you with much disappointment on my 20th wedding anniversary.
To get to the point here, I visited the Clicks branch in Norkem Park to get my wife a gift to celebrate our 20th wedding anniversary. A very knowledgeable and polite lady by the name of Shirley assisted and recommended perfumes. Shirley showed me the gift sets and convinced me to take 2 sets as there would be 50% off on the second gift set. I agreed and selected the Red Door and White Diamonds. Shirley removed the gift sets from the glass locker and left it at the counter form me.
I continued to shop and my son took some deodorants. I also saw a price and advert for D'licious sweet treats. The price was if you take 3 it will be 30% off and 4 will be 50% off. I decided to spoil the wife with that as well. There was a guy with braids that assisted me and explained that special. He removed that advert from the shelf and went to confirm it with management and I never saw him again.
My son and I went to the tills to pay and was told that the chocolates were 3 for 2 and not 50% off. The guy that went to look for management has disappeared and no where to be found as he had the price from the shelf with him. Linda the manager tried calling him several times on the speaker system with no success. He could not have left the store as there was one exit. This took about 20mins of ordeal at the tills. I am then told that the special explained to me by Shirley does not exist and I need to take 2 of the same perfumes for my wife. Linda tried calling Shirley who was apparently busy and could not come to the tills. Then the other manager Mr Khumalo arrived and this is now past the closing time. Apparently Shirley is sick and throwing up at the back and can not come to the front. Suddenly Shirley walks past and I called her. Shirley explained the very same special again to Linda and Mr Khumalo that she sold to me. There is some discussion in their own language and then Shirley looks at the products and says oh sorry this is not what I thought. It is different. So we can not give you these prices. I am then told to give my wife 2 of the same gifts or maybe give her sister the other one.
By now I am more than an hour in the store and going on 40mins at the tills. My son is with me and I still need to get food for the family at home. Mr Khumalo says, sorry we can not do anything about the price. I said that I will contact head office and the response was no problem, thank you and its fine. I left the store with out anything at all to gift my wife on our 20th anniversary. This was a tradition that we followed for the last 20+ years of knowing each other. I got home and I was surprised with a gift from the wife and spent my evening explaining the ordeal at Clicks Norkem Park.
My disappointment is that over the last few years I have never had a good experience at Clicks Norkem Park. I kid you not, every single time that I visited I had to call a manager at the tills as there would be a price discrepancy. This takes more than 30mins to resolve. It was the same at the old branch across the passage and nothing has changed. Is this a marketing strategy to lie to the public and get people to buy stuff as most people do not double check and take it for granted the the price is correct.
This a day never to be forgotten in my life and I doubt that the wife will forgive me either or forget this unfortunate day due to the lack of training and incompetence of the staff of Clicks Norkem Park.
Regards,
Preggy Naidoo
0823986579