Harrassed at store as security buzzer triggers - Consumer Complaint for Clicks Store - Head Office

I was at Clicks Cresta Mall on 12/12.2020. Decided not to take the item as the que was too long . As I was rushing out to Meet my husband for lunch as we were celebrating my birthday, the security buzzer goes of. The female security whose name was Joy Mhlongo stopped me , asked me to empty my bag and wanted a receipt for a make up that was in my bag which I had purchased at Clicks Malibongwe weeks ago. She then took my clicks card & the make up to verify this. The treatment I received was that of a criminal , as if I had stolen the product from the store as the buzzer didn’t go off when I entered but only when I left .this was very humiliating and embarrassing for me. I called my husband who was very upset by their treatment towards me. The more I tried to explain to them that I don’t have the receipt as it wasn’t bought recently , the more they told me I should’ve gone straight to the security as I entered the shop. How was I to know that this products tag hadn’t been removed at from the clicks store which I bought it from? They were not sympathetic at all. The manager Asanda Buthelezi couldn’t have the decency to apologise . This is very upsetting & unprofessional. The security staff and manager need to have special training as clearly they are not trained well to deal with situations like this. They could’ve handled the situation better. They then told me they confirm it was bought at clicks malibongwe. This upset my entire day. I’m very disappointed with clicks. I hope no one should go through what I went through.