Delivery issues - Consumer Complaint for J&T Express Philippines

I tried contacting the rider to claim the parcel but they won't answer. The number I posted on shoppe is not working that's why I tried calling the rider. I went to their office to ask for updates dec 13 and 14. But they return the parcel to the seller already. The rider post a pic that they went to our house but didnt made the effort to call us out so we can see him outside. This is very frustrating since we trusted JnT so much for our parcel.