To whom it may concern,
My name is Princess Madlala, I submitted a script in at Clicks - Featherbrook end of April and only took one of 6 prescribed Trivenz and then when I went to collect for the next coming 4 months at Clicks Honeydew Ridge and Fourways I was advised on all the 4 months that there was no stock for Trivenz hence I went back to my doctor which I payR700 to get my scripts and consultation. And I refused to use Trenvir as it gives me side effects and now I went to Clicks - Cradlestone the lady who assisted was so rude in explaining that my script has expired and she and the managed refused to give me medication because my script has expired despite me explaining that it was not my fault that the medication was not collected but I given the same story that its out of stock. Now I was left with 4 out of 6 and now I have to go to the doctor to get a script which was never utilized in full and I’m not suppose to skip the medication because it’s might cause resistance and the drugs might not work.
I’m so disappointed at Clicks for this inconvenience and will make sure that if this issue is not resolved, my family, friends and acquaintances know about the matter and never ever use the any Clicks chain stores ever again.
The level of service, the lady no empathy at all in trying to assist in the matter as well the pharmacy/store manager who didn’t even show face but refused that I’m given the medication.
I will also report the matter to the media and see what they have to say to such!!!.
