Debit order without my concern - Consumer Complaint for PLANET FITNESS - HEAD OFFICE



SENDER
Princess Motimele
Dear Sir/Madam
I was not happy about your customer service in your organisation. Your sales consultant captured my details, whilst I clearly told him that, i still need to decide whether I join or not....I was being assisted by the JB. It was last year 2020. Hence i was Virgin active member. He said, he won't capture my details unless I have a cancellation letter. He took cash for tag money. I never got it back.Surprisingly, R99 has been deducted in my account since November 2020. 1February 2021, the amount of R649,00 was deducted in my account again! I tried to ask the Sales manager(Prosper) in Planet Wanderes to assist, with no luck. I even tried the manager, by the name of Justine...nothing!!
I cannot take such fraud any longer!

Thank you.
Princess Motimele
078 791 5341
Comment
COMPLAINT #11890 - Billing or Collection Issues
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