CTM MONTANE
E-MAIL ADDRESSED TO MANAGER - MONTANA
After 7 calls , numerous w.app calls my driver – we could not collect the quoted tiles this morning.
I dealt with Tsakane, who noted that you were in a meeting , that the funds did not appear on your system and that she cannot interrupt you.
I asked her to contact Head office as the trf was done last night, She said that I must phone her again as she might forget and that she was very Busy.
Well, well, well - after 6 hours of painful talk with this terrible person -Still no joy – and now you have left the building!!
• We managed to pay the transaction cash [ card ] however you will now have my money in your account.???
Kindly contact me to arrange a return of funds.
I wanted to log a complaint as to my ordeal of this morning—and what do I see …
Your Staff member Tsakane was bad mouthed and reported previously!!
What a pleasant surprise !!! Well let me tell you --She is a very, very poor client consultant – who old my driver that - I Am being a pest and she does not have to help me as I am not her client !!!
I Copy you with the complaint from another poor client of CTM Montana – Who dealt with your incompent staff member Tsakane.
I hope that she will get a written warning at least – And expect a written Apology from her [ if she is in actual fact able to do so – as I am not surprised at all by the calibre of people we are forced to deal with anymore.
COMPLAINT #7771