Ilanga mall pephome bad service (paxi parcel) - Consumer Complaint for PEP STORES

I have the problem with pephome ilanga mall, they have a problem with me when I post my parcel .. it happen 3 times with the same ladies I think their shift are the same unfortunately I dont know their names because they did not have name tack . But I can describe one ladies who was on duty today the 23 February 2021 around 11 am , she is shot , light in collection and has the short hair...I went to pep to post my parcel I wrapped my parcel with the bubble wrapped and it was inside the nice box, and bubble wrapped on top the lady ask what is inside untold hair that its hairfood she said the 2 ladies says they wont take my parcel it's not allowed and I asked ladies m always sending the parcel to this shop evryday incane even show u ubthe proof and worse I receive this things to this pep and she even reminded me that even last time she refused to take my parcel and she asked me to open and I did and theyddnt take it and I asked ... are u not gonna help he .. they said yes.. and I went out and ddnt get help .. so I really need a clarity about paxi .. who supposed to send parcel and who not to send .. I have the proof of the paracel ..pls reply