No Feedback on my online purchase - Consumer Complaint for Bradlows - Head Office

I bought a bed online on 26 June 2020, the order was placed and paid for online [order number #800009531], but to date I have had no clear directive as to when exactly the bed will be delivered. I had correspondence from Elizabeth Motaung, the online manager on 14 July 2020, saying that she will find out from the supplier how long it will take for them to deliver the bed. She said that I should email her proof of payment and she will will let me know what the supplier says about turn around time, which I did but to date there has been no further communication. I got contacted by Aldridge today requesting details of the order, which I have already provided to Elizabeth, so I really don't get why I should keep providing details of the same order over and over again.

I need a definite response on this and if the supplier cannot supply the bed I'd like my account refunded in full so I can make alternative plans.